yamhillcco.org

Transportation

Do you need help with transportation to your health care appointments?

Non-emergent medical transportation or NEMT is a service that gives free rides for YCCO members to covered healthcare visits or services, including health-related services. The name of the YCCO NEMT provider is WellRide.

If you need assistance during your transport, a personal care attendant, such as a nurse or aide, can ride with you at no charge.

 

Yamhill WellRide Services

Things to know about WellRide services:

  • Covered NEMT services are given 24 hours a day, 365 days a year.
  • Rides can be set up to 90 days in advance.
  • For urgent needs after business hours, you can still contact Customer Service.

WellRide Rider Guide:
YCCO NEMT Rider Guide 2022_English
YCCO NEMT Rider Guide 2022_English_Large Print
YCCO NEMT Rider Guide 2022_Spanish
YCCO NEMT Rider Guide 2022_Spanish_Large Print

WellRide Customer Service Hours:

Monday-Friday
7:30 a.m. – 6 p.m.
Toll-free: 1-844-256-5720
TTY: 7-1-1 (Oregon Relay)

Who can use NEMT?

Any YCCO member. Rides can be set up by a member or a member representative.

Where Can I Go?

You may schedule transportation to and from any covered health service, including:

  • Primary care visits
  • Specialist office visits
  • Physical therapy
  • Dental care visits
  • Mental health services or Drug and Alcohol services
  • Dialysis
  • and/or other health services covered by your health plan

Determination of Ride Mode and Appropriate Level of Service

WellRide will make all determinations of the mode of ride and the proper level of service. The mode of the ride is the way in which you are driven one place to another. Some types of modes are a wheelchair van or sedan.

How Do I Get Started?

The first time you call, we will tell you about NEMT and talk about your ride needs.

Setting Up a Ride

When you call to set up a ride, we will ask for:

  • Name of member and birth date
  • Pick-up address
  • Your phone number
  • YCCO Member ID number
  • Name of doctor or clinic
  • Address of doctor or clinic
  • Date of visit
  • Time of visit
  • Pick-up time after visit
  • Any special needs, like a wheelchair
  • How mobile the rider is
  • Will a person go with the rider
  • How you want us to contact you (phone call, email, or fax) and the time of day.

What If My Plans Change?

If your plans change, call as early as you can to schedule, change or cancel rides.

Is There A Number To Call After Business Hours?

If you need to reach us after hours, please call the same toll-free number : 1-844-256-5720.

WellRide Customer Service

Monday-Friday
7:30 a.m. –
6 p.m.

(Can call after-hours)

Toll-free:
1-844-256
-5720

TTY:
7-1-1
(Oregon Relay)