Reminder: Where to request member services
Yamhill Community Care (YCCO) transitioned member services in 2024. YCCO is directly administering utilization management requests, care management service, and the grievance and appeal systems.
Please use attached forms for member requests, also located on our website:
https://yamhillcco.org/providers/policies-and-forms/
Contact YCCO using the following:
New January 1, 2024 | |
| Prior Authorization Requests –Physical and Behavioral Services | 503-850-9398 Fax 971-345-5930 Phone 833-257-2189 Toll Free |
| Prior Authorizations –Radiology/Imaging Services | Web Portal www.evicore.com 844-407-5290 Call Center Fax by completing the clinical worksheets found on eviCore’s website at www.evicore.com/provider/online-forms eviCore healthcare See the attached flyer for information on registration to gain access to their online system and orientation dates. |
| Claim Questions and Reconsideration Requests | 503-488-2800 Phone 855-722-8205 Toll Free |
| Request for Care Management Services | 503-607-8336 Fax 971-345-5932 Phone 833-257-2191 Toll Free |
| Member Appeals and Complaints | 503-765-9675 Fax 971-345-5933 Phone 833-257-2192 Toll Free |
| Community Resources & Supports | 503-607-8336 Fax 971-345-5932 Phone 833-257-2191 Toll Free |
Contacts Remaining the Same | |
| General Customer Service Requests | 503-488-2800 Phone 855-722-8205 Toll Free |
| Provider Relations | 503-488-2800 Phone 855-722-8205 Toll Free |
| Dental Services | 503-585-5205 Phone 800-525-6800 Toll Free 503-581-0043 Fax |
| Pharmacy Services | 503-574-7400 Phone 877-216-3644 Toll Free 503-574-8646/toll free fax: 800-249-7714 Fax |
| Non-Emergency Medical Transportation | 844-256-5720 Toll Free 800-862-3014 Fax |
Visit our website https://yamhillcco.org/providers/ for up-to date information and resources:
- Provider Updates
- Clinical Policies and Guidelines
- CIM Provider Portal
- Policies and Forms
https://yamhillcco.org/providers/policies-and-forms/
- Language Access Information
https://yamhillcco.org/providers/policies-and-forms/
- Provider Handbook and Member Handbook
https://yamhillcco.org/wp-content/uploads/YCCO-Provider-Handbook.pdf
https://yamhillcco.org/members/member-handbook/
Question regarding this change?
Contact Customer Service 855-722-8205 or providerrelations@yamhillcco.org.
