Transportation

Things to know about WellRide services:

• Covered NEMT services are given 24 hours a day, 365 days a year.
• Rides can be set up to 90 days in advance.
• For urgent needs after business hours, you can still contact Customer Service.

WellRide Rider Guide: You can download or print the Rider Guide. You can have a paper copy mailed to you call Customer Service 855-722-8205 or TTY 711 and make your request. All copies of the Rider Guide contain the same info. You can get the Rider Guide in your language, braille, large print, or the format you need at no cost to you, Call Customer Service and ask for what you need. YCCO NEMT Rider Guide 2024_English YCCO NEMT Rider Guide 2024_English_Large Print Guía del pasajero de transporte médico no urgente de WellRide 2024 Guía del pasajero de transporte médico no urgente de WellRide 2024 Letra grande WellRide Customer Service Hours: Monday-Friday 7:30 a.m. – 6 p.m. Toll-free: 1-844-256-5720 TTY: 7-1-1 (Oregon Relay) Who can use NEMT? Any YCCO member. Rides can be set up by a member or a member representative. Where Can I Go? You may schedule transportation to and from any covered health service, including:

• Primary care visits
• Specialist office visits
• Physical therapy
• Dental care visits
• Mental health services or Drug and Alcohol services
• Dialysis
• and/or other health services covered by your health plan

Determination of Ride Mode and Appropriate Level of Service WellRide will make all determinations of the mode of ride and the proper level of service. The mode of the ride is the way in which you are driven one place to another. Some types of modes are a wheelchair van or sedan. How Do I Get Started? The first time you call, we will tell you about NEMT and talk about your ride needs. Setting Up a Ride When you call to set up a ride, we will ask for:

• Name of member and birth date
• Pick-up address
• Your phone number
• YCCO Member ID number
• Name of doctor or clinic
• Address of doctor or clinic
• Date of visit
• Time of visit
• Pick-up time after visit
• Any special needs, like a wheelchair
• How mobile the rider is
• Will a person go with the rider
• How you want us to contact you (phone call, email, or fax) and the time of day.

What If My Plans Change? If your plans change, call as early as you can to schedule, change or cancel rides. Is There A Number To Call After Business Hours? If you need to reach us after hours, please call the same toll-free number : 1-844-256-5720.