Provider Search

Members are assigned a primary care provider (PCP). If you do not have one, or would like to change providers, you can choose one from the directory or we can choose one for you. YCCO chooses a provider for you near your home and suggests that if you change, you choose one close to your home. That will make getting medical care easier. If you have any questions, please call customer service.

To use the search directory:

Click on the yellow button below to search for primary care providers, specialists, pharmacies, and durable medical equipment vendors. You can search by city, zip code or by specific provider name or specialty.  A mapping function, shows users exactly where a provider is located. You can select how many miles you want the search to include from your zip code. Please note you may need to put in a 10-mile radius even for your zip code to include all the providers in that area.

Information is also available regarding which languages a provider speaks, which hospital or clinic the provider is associated with and if the provider is accepting new patients. The provider directory can change as we add new providers. It is updated every 30 days. If you have any questions about the Provider Directory, or need assistance in finding a provider, please call Customer Service at 1-855-722-8205. TTY/TDD users can call 1-800-735-2900 or 7-1-1.

PLEASE NOTE: the search provider directory does not include behavioral health providers (mental health and chemical dependency) or dental health providers.  These can be found on the Behavioral Health Resources page or the Dental Health Resources page, respectively. If you are looking for help with transportation, go to the Transportation page

To use the online provider search tool:

  1. Click the “Search Provider Directory” button below for physical health providers
  2. Enter the information you want to find a participating provider

 

PRINTED DIRECTORY

This directory provides a list of the Yamhill Community Care network providers and pharmacies. If you need to order a printed list or questions, call Customer Service at 855-722-8205 or for TTY users, 800-735-2900 or 711, Monday through Friday 8 am until 5 pm. Provider information is also on our website at www.yamhillcco.org.

If you have questions, need this in large print, braille or your language, call Monday through Friday 8 am to 5 pm, at (855) 722-8205 or TTY (800) 735-2900 or 711.

All members have a right to know about and use our programs and services.
We give these kinds of free help:
• Sign language
• Spoken language interpreters
• Materials in other languages
• Braille, large print, audio, and any way that works better for you

If you need an interpreter at your appointments, tell your provider’s office that you need an interpreter and for which language. For information on certified Health Care Interpreters call Customer Service at 855-722-8205.

Phone Numbers
YCCO Customer Service (All Questions About your Oregon Health Plan Benefits) 855-722-8205 TTY: 800-735-2900 or 711 Monday through Friday
Pharmacy Customer Service (Prescription Questions) 877-216-3644 TTY: 711 Monday through Friday
WellRide (Non-Emergency Rides to Medical Appointments) 844-256-5720 TTY: 711
Capitol Dental Care (Dental Services) 800-525-6800 TTY: 800-735-2900 Monday through Friday
Yamhill County Health and Human Services (Mental and chemical dependency or substance use) Monday through Friday 503-474-6884 TTY: 800-735-2900 Monday through Friday

If you have a mental health emergency call 844-842-8200

Is it an emergency?
Call 911, or go to the hospital or emergency room closest to you. Do not go to the hospital for care that can be done in your provider’s office. If you are not sure if it is an emergency, call your primary care provider’s office.

More about your OHP
If you want to know more about what your Oregon Health Plan (OHP) covers call customer service. Your ID card shows your eligibility and your handbook has all about YCCO OHP.

Getting a Member Handbook
The handbook is updated every year. You can get a paper copy mailed to you, it can also be in your language or another format to do this call Customer Service. There is no charge to get a paper handbook and you will receive it within 5 working days. This book explains about your benefits, so you know what to do when you get sick or have an emergency.

Click here for the PDF version of the directory YCCO Provider Directory June 2020

 

Glossary

Primary Care Providers are where you should get most of your health care from. They will tell you if you need other types of care. They might need to refer you or ask for a prior approval for some services. Your PCP will work with the other providers you see and ask for updates about your care.

Specialist: If you need to see a specialist, work with your PCP. You will need a referral from you PCP to see a specialist. If you have questions, call your PCP or Customer Service.

Out of Network Providers: If you go to an out of network provider (one that is not on our list of providers) for non-emergency services without prior approval, you may have to pay for it. If you receive a bill from an out of network provider, call Customer Service.

Out of Town Care: If you need care when you are away from home, call Customer Service. YCCO will cover urgent or emergency medical care service when out-of-town.

Emergency Care: For an emergency, get medical help as soon as possible. Call 911 for help or go straight to the nearest emergency room. As soon as you can, you or your representative should call your PCP about your emergency care. Make sure you get the follow up care you need from your PCP.

If it is not an emergency, do not go to the hospital. Please call your PCP first to see if you can be seen at the office or if they feel you need to seek emergency care.

Second Opinion: YCCO covers you to get a second opinion. If you want a second opinion about your treatment options, ask your PCP to refer you to another provider. If you want or need to see a provider outside of our network, you will need to work with your PCP to get prior approval.

Page last updated 6/17/2020