New Member Guide

Members who are new to the OHP or YCCO may need prescriptions, supplies, or other items or services as soon as possible.

If you can’t see your primary care provider (PCP) or primary care dentist (PCD) in your first 30 days with YCCO:  

• While you are waiting for an appointment, you can call Care Coordination at 833-257-2191. They can help you get the care you need. Care coordination can help OHP members with Medicare, too. See the Care Coordination section in the member handbook (page 32) to learn more.
• If you are becoming a new Medicare enrollee, see the Members with OHP and Medicare section (page 83) in the member handbook for more information.
• Make an appointment with your PCP as soon as you can. You can find their name and number on your YCCO ID card.

Call Customer Service at 855-722-8205 if you have questions and want to learn about your benefits. They can help you with what you need.

It is very important for your health and your baby’s health to get maternity care while you are pregnant.

As soon as you know you are pregnant:

• Call OHP Customer Service at 800-699-9075. They will make sure you do not lose your benefits while you are pregnant. They can also help you get any other services that you may need.
• Call your PCP and set up a visit for prenatal care. If you prefer, you can pick your own obstetrician/prenatal care provider.
• We also have a team of care coordinators who can help support you physically and mentally during your pregnancy. Call  Customer Service 1-855-722-8205 and they will get you in touch with a YCCO staff member who is specially trained to meet your needs. 
• If you don’t already have a doctor (obstetrician) for care during your pregnancy, use the Provider Search to find one. Need help finding an obstetrician? Just give us a call.

Make sure that you have a PCP for your personal health care as well, visit the Provider Search or give us a call to find a PCP for your own health needs.

If you take any regular medications, talk to your PCP about what’s covered in your plan.

• You can also visit our Prescription Medications page for more drug coverage information.
• If you’re diabetic, tell your PCP about the supplies you need.
• To find medical supplies or equipment, or set up mail order for your diabetic supplies, use our Provider Search to find a vendor.
• Or call us with any questions. 1-855-722-8205
• To learn more about your Pharmacy and Prescription Drug Benefits, please take a look at the 2026 Member Handbook (page 71).

As a new member, if you have trouble filling a prescription for your regular medication or getting diabetic supplies, call us. We may be able to help with supplies during your start up with YCCO.

Make sure to give them a call ahead of time, your provider’s office will help to set up a new visit.

Visit our Transportation page to learn about our WellRide transportation service, or  call YCCO WellRide at 844-256-5720 for ride information.

We want you to get the best health care. Sometimes that means you might need help getting your needs met locally. If you face issues like being homeless, hunger, or have several health conditions, we can connect you with help.

Visit our Community Health Hub to learn more!