Find a Provider

YCCO allows direct access to specialty care.

A specialist could be someone like:

•         A cardiologist for heart problems
•         A orthopedist for bone problems

You can make an appointment with a specialist that is in the provider network. Your PCP (Primary Care Provider) or Customer Service can help you find one. They are also in the YCCO Provider Directory.

Some specialists will ask for a:

•         Referral from your PCP
•         Your health records 

If they ask for either of these things, work with your PCP to get a referral and to send your health record.

If your specialist wants you to do other services like an x-ray or blood test you may need prior approval from your PCP. Your specialist will work with your to do this. 

When you choose to see a provider that is not in-network with YCCO you may have to pay for your services. Before you see a provider that is not in-network with YCCO you should call Customer Service at 1-855-722-8205 or work with your PCP (Primary Care Provider). Prior approval may be needed or there may be a provider in-network that can fit your needs. 

If you need care when you are away from home, call Customer Service. YCCO will cover urgent or emergency medical care service when out of town.

If you think that you have a real emergency, call 911 or go to the nearest hospital. You do not need permission to get care in an emergency. Always carry your YCCO ID Card.

If it is not an emergency, do not go to the hospital. Please call your PCP (Primary Care Provider) first to see if you can be seen at the office or if they feel you need to seek emergency care.

If you need or want a second opinion, YCCO will cover it. If you want to see a provider outside our network for your second opinion, you or your provider will need to get our approval first. There is no cost to the member.

If you want a second opinion from another PCP (Primary Care Provider), call Customer Service and they can help you find a PCP for this service.  

To get a second opinion, you can pick a provider and make an appointment. If you need help finding a provider ask your PCP or Customer Service.

If you want a second opinion about your care options, this does not need prior approval and is at no cost to the member.

We work closely with community and social agencies. If you face challenges like homelessness or hunger, or have one or more health conditions, we can connect you with the right resources.

Visit our Community Health Hub page to learn about our Community Health Workers, and how to contact them to get extra support where you need it.