Emergency & Urgent Care
Sometimes unexpected things happen. You can get urgent and emergency services 24 hours a day, 7 days a week without preapproval. You don’t need a referral.
Emergency Care
Call 911 if you need an ambulance or go to the emergency room when you think you are in danger. An emergency needs immediate attention and puts your life in danger. It can be a sudden injury or a sudden illness.
Emergency physical care is for when you need immediate care, and your life is in danger.
Some examples of medical emergencies include:
- Broken bones
- Bleeding that does not stop
- Possible heart attack
- Loss of consciousness
- Seizure
- Severe pain
- Difficulty breathing
- Allergic reactions.
Urgent Care
An urgent problem is serious enough to be treated right away, but it’s not serious enough for immediate treatment in the emergency room.
Some examples of urgent physical care are:
- Cuts that don’t involve much blood but might need stitches
- Minor broken bones and fractures in fingers and toes
- Sprains and strains
If you have an urgent problem, call your primary care provider (PCP).
You can call anytime, day or night, on weekends and holidays. Tell the PCP office you are a YCCO member. You will get advice or a referral. If you can’t reach your PCP about an urgent problem or if your PCP can’t see you soon enough, go to an urgent care center or walk-in clinic. You don’t need an appointment.
If you don’t know if your problem is urgent, still call your provider’s office, even if it’s closed. You may get an answering service. Leave a message and say you are a YCCO member. You will get a call back from a YCCO representative within 30-60 minutes after you call, to talk about next steps. For non-urgent advice and appointments, please call during business hours.