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Care Away From Home

Sometimes you need to access care services out of state. Or an emergency happens while you are traveling. YCCO is here for you even away from home.

Planned Care Out of State

YCCO will help you locate an out of state provider and pay for a covered service when:

  • You need a service that is not available in Oregon
  • Or if the service is cost effective

Emergency Care Away From Home

You may need emergency care when away from home or outside of the YCCO service area. Call 911 or go to any emergency department. You do not need preapproval for emergency services. Emergency medical services are covered throughout the United States, this includes behavioral health and emergency dental conditions.

Do not pay for emergency care. If you pay the emergency room bill, YCCO is not allowed to pay you back.

Please follow steps below if you need emergency care away from home:

  1. Make sure you have your Oregon Health ID Card and YCCO ID card with you when you travel out of state.
  2. Show them your YCCO ID Card and ask them to bill YCCO.
  3. Do not sign any paperwork until you know the provider will bill YCCO. Sometimes YCCO cannot pay your bill if an agreement to pay form has been signed. To learn more about this form see page 81.
  4. You can ask the emergency room or provider’s billing office to contact YCCO if they want to verify your insurance or have any questions.
  5. If you need advice on what to do or need non-emergency care away from home, call YCCO for help.

In times of emergency the steps above are not always possible. Being prepared and knowing what steps to take for emergency care out of state may fix billing issues while you are away. These steps may help prevent you being billed for services that YCCO can cover. YCCO cannot pay for a service if the provider has not sent us a bill.